Frequently Asked Questions
Answers to all your questions about 98fb
From opening an account to making a withdrawal — find detailed answers to the most common questions from players in Bangladesh on this page.
98fb is a trusted online betting and casino platform in Bangladesh. Whether you are a new player or an experienced one, questions naturally come to mind. This FAQ page has been created to give direct and reliable answers to all of those questions. You will find clear information on account registration, depositing and withdrawing money via bKash or Nagad, bonus terms, cricket betting, slots games, and responsible gaming. If you cannot find the answer to your question, our 24/7 live chat support is always ready.
Account and Registration
Account and Registration
To open an account at 98fb you need an active mobile number, a unique password, and your correct date of birth. The platform is only for users aged 21 and above. The registration process is fully available in Bengali and can be completed in just a few minutes. Registering with accurate information makes the withdrawal and verification process easier later on.
No, only one account can be opened with a single mobile number or identity. Creating multiple accounts is considered a violation of the rules and all accounts may be suspended. Opening multiple accounts to take advantage of bonuses or promotions is strictly prohibited. If you have any issues, please contact support.
If you forget your password, use the "Forgot Password" option on the login page. A verification code will be sent to your registered mobile number. Once you enter the code, you can set a new password. The process is completely secure and quick. If you run into any difficulties, our support team on live chat will be happy to help.
Yes, account verification may be required for large withdrawal amounts. It helps ensure the security of your account and prevents fraudulent activity. The verification process may require you to submit a national identity card or another government-issued document. All your information is kept secure through SSL encryption.
Yes, 98fb is fully mobile-friendly. The site can be used from any smartphone browser and offers all the same features as the desktop version. It runs smoothly on both Android and iOS devices. Live betting, slots, and fishing games are all easy to play on mobile.
Deposits and Withdrawals
Deposits and Withdrawals
When you deposit money into 98fb using bKash, it is usually credited to your account within a few minutes. There may be a slight delay during periods of network congestion, but if it takes more than 15 minutes please contact us via live chat. The minimum deposit amount is ৳500. Keep the transaction reference number for your records.
Yes, at 98fb you can deposit and withdraw money using all four mobile payment methods — bKash, Nagad, Rocket, and Upay. The minimum deposit amount for each method is ৳500. These methods are the most widely used and trusted in Bangladesh, so transactions are fast and hassle-free.
After submitting a withdrawal request, the money generally reaches your mobile account within 15 minutes to 2 hours. The minimum withdrawal amount is ৳500. The process is fastest when all document verification is already complete. If there is any delay, please contact our 24/7 support.
98fb itself does not charge any extra fees for deposits or withdrawals. However, bKash, Nagad, or Rocket may apply their own transaction charges, which are set according to the respective mobile banking service's policies. Check the relevant mobile banking app for the latest fee information.
The maximum withdrawal limit depends on your account's verification level and the chosen method. The minimum withdrawal is ৳500. Account verification must be complete for large withdrawal amounts. For information on specific limits, ask our live chat support — we are always ready to help.
Games and How to Play
Games and How to Play
To bet on BPL or any cricket match, first deposit money into your account and go to the cricket section. You can join before the match starts or take part in live betting. Various markets are available including match winner, toss, total runs, and top batsman. Review the odds carefully before confirming your bet. Bet responsibly and do not go beyond your budget.
98fb offers a range of popular slots games including Fortune Tiger, Fortune Rabbit, Mahjong Ways, and Wild Bandito from PG Soft; Gates of Olympus, Sweet Bonanza, and Sugar Rush from Pragmatic Play; and Fortune Gems, Super Ace, and Boxing King from JILI, among others. The games run smoothly on both mobile and desktop. New games are added regularly.
RTP (Return to Player) is the mathematical average of what percentage of total bets a game returns to players over the long term. A high RTP means the game theoretically pays back more. However, this is not a guarantee for every session — RTP is an average calculated over millions of spins. The game's volatility also determines the pattern of wins.
Yes, in the 98fb live casino section you can play in real time with actual dealers from well-known providers such as Evolution Gaming and Ezugi. Games available include roulette, blackjack, baccarat, Sic Bo, and more. High-quality video streaming lets you experience the feel of a real casino from home.
Star Fishing is an arcade-style cash game where you catch various fish and sea creatures to win prizes. Set your bet, choose your weapon, take aim, and shoot. Catching bigger fish earns bigger rewards. Several fishing games are available at 98fb, including Mega Fishing and All-star Fishing from JILI.
Yes, 98fb only offers games from recognised and reputable game providers that use a Random Number Generator (RNG). With this system, the result of every spin or round is completely independent and not predetermined. Ensuring fair play is a core principle of 98fb.
Bonuses and Promotions
Bonuses and Promotions
Once you open a new account and make your first deposit, the welcome bonus is added automatically. At 98fb you receive a 100% bonus on your first deposit, up to ৳8,000. That means if you deposit ৳8,000 you can start playing with a total of ৳16,000. A wagering requirement must be met before the bonus funds can be used for withdrawal.
The wagering requirement for the 98fb welcome bonus is 10x. This means you need to wager the bonus amount 10 times before winnings from the bonus can be withdrawn. For example, if you receive a ৳1,000 bonus, you will need to place ৳10,000 in bets. This is a reasonable condition within the industry and applies to all games.
The 98fb VIP program has three tiers — Bronze, Silver, and Gold. You are automatically promoted to higher tiers through regular play. Weekly cashback goes up to 0.3% at Bronze level, 0.5% at Silver level, and 0.8% at Gold level.
Yes, 98fb regularly runs weekly reload bonuses, cashback offers, and tournament promotions for active players. Special offers on cricket betting are available particularly during IPL, BPL, and the T20 World Cup. Check the promotions section regularly for the latest offers.
Not directly. Bonus funds must first be used to meet the wagering requirement. After the condition is met, winnings earned from the bonus can be withdrawn normally. Your own deposited money (excluding the bonus) can be withdrawn according to the standard withdrawal rules.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, 98fb uses SSL encryption technology to keep all your personal and financial information secure. Your information is not shared with third parties. The account has a two-layer security system in place. Fair play and transparent transactions are core commitments of 98fb.
No. 98fb is only for users aged 21 and above. Opening an account for minors is strictly prohibited. Age is confirmed during account verification. If there is a minor in your household, use parental controls to block their access to this site.
Recognising this takes courage. 98fb believes in responsible gaming. You can apply for self-exclusion, where your account can be suspended for a set period. You can also set deposit limits and session time limits. For more information, please visit our responsible gaming page.
Yes, 98fb's responsible gaming tools include a cooling-off period and self-exclusion feature. You can temporarily suspend your account for 24 hours, one week, or a longer period. These requests are processed quickly through live chat.
The 98fb support team is available 24/7 and provides service in Bengali. Instant help is available through live chat from any page on the site. You can also contact us by email at [email protected]. Service is active around the clock in Bangladesh Standard Time (BST, UTC+6).
Still have questions?
Our support team is available 24/7 in Bengali and always ready to answer any question you have.