98fb Support and Customer Service
24/7 Support Service

98fb Support — Round-the-Clock Customer Service and Quick Resolutions in Bengali

For any issue, deposit or withdrawal questions, or account assistance, 98fb's expert support team is by your side day and night — in Bengali.

Contact Us

Live Chat

Use 98fb's live chat for the fastest resolution. Our Bengali-speaking agents are online seven days a week, twenty-four hours a day.

Fastest

Email Support

If you want to file a detailed complaint or attach documents, write to us by email. Our address is [email protected] — we reply as quickly as possible.

Detailed Assistance

Account Assistance

For login issues, password recovery, or account verification, let us know via live chat or email — keeping your ID secure is our priority.

Safe and Fast

Payment Assistance

If you have any issue with bKash, Nagad, Rocket, or Upay deposits or withdrawals, our payment team is ready to resolve it right away.

All Payment Methods

How to Get Assistance on Live Chat

98fb Live Chat Support Process
1

Log In to Your Account

Log in to the 98fb website with your username and password. New members can also contact support after registering.

2

Open the Live Chat Icon

Click the chat widget at the bottom of the page. Type your question in Bengali — our agent will connect instantly.

3

Describe Your Issue

Whether it is a deposit, withdrawal, bonus, or account issue, explain it clearly. Send a screenshot if needed.

4

Resolution and Confirmation

The agent will resolve your issue and confirm it with you. Payment-related matters are generally resolved within 15 minutes to 2 hours.

Important: Only those aged 21 and above may open an account and receive support at 98fb.

Deposit and Withdrawal Assistance

98fb supports Bangladesh's most popular mobile banking methods — bKash, Nagad, Rocket, and Upay. The minimum deposit and withdrawal are both ৳500. Withdrawal processing time is generally 15 minutes to 2 hours. If it takes longer for any reason, our support team will resolve it immediately.

bKash Support

  • If a deposit fails, contact us with the transaction ID
  • Both personal payment and merchant options are supported
  • 24/7 assistance

Nagad Support

  • No extra charges on Nagad deposits or withdrawals
  • Contact us with the transaction number if you have an issue
  • One of the fastest payment channels

Rocket Support

  • Dutch-Bangla Bank's Rocket is fully supported
  • If a transaction is delayed, contact us with the status number
  • The agent will verify in real time

Upay Support

  • Deposits can be made directly from your Upay wallet
  • Report any issue immediately on live chat
  • All payments are SSL secured
98fb bKash Nagad Payment Support

Why 98fb Support Is Trusted

Fastest Response
Instant connection on live chat

Support in Bengali
Easy communication in your mother tongue

Secure Platform
Protected with SSL encryption

Experienced Team
Trained and skilled support agents

Common Issues and Solutions

98fb Common Issues Resolution Guide

Having a Problem? We Are Here

Do not worry if you encounter any technical or payment issue while playing at 98fb. Our support team takes every issue seriously and works to resolve it as quickly as possible. Active around the clock in BST (UTC+6).

Cannot Log In

If you have forgotten your password, use the "Forgot password?" option. If the issue persists, write to [email protected] from your registered email or come to live chat.

Deposit Not Showing

After making a deposit via bKash or Nagad, please wait a few minutes at most. If the balance does not appear, contact live chat with your transaction ID.

Withdrawal Delay

The normal withdrawal time is 15 minutes to 2 hours. If it takes longer, contact us with your withdrawal ID.

Did Not Receive Bonus

The 100% bonus on your first deposit (up to ৳8,000) should be added automatically. If it is not, let us know on live chat — an agent will look into it immediately.

Game Not Loading

Refresh the page or clear your browser cache. If the issue continues, contact support with the game name and your browser version.

Account Verification

Identity verification is sometimes required for security. Sending a photo of your national ID or passport by email allows verification to be completed quickly.

VIP and Responsible Gaming Support

VIP Support

98fb has three VIP tiers — Bronze, Silver, and Gold. The weekly cashback rate differs at each tier: up to 0.3% at Bronze, up to 0.5% at Silver, and up to 0.8% at Gold. Our support team is ready to provide full details on any questions about VIP benefits, cashback, or tier changes.

Responsible Gaming Support

98fb believes entertainment should always stay within limits. If you feel your gaming habits are getting out of control, our support team will guide you to the responsible gaming page and help you set account limits.

For ages 21 and above only. Gambling carries financial risk.

Support FAQ

Yes, 98fb's live chat support is active seven days a week, twenty-four hours a day. Our skilled Bengali-speaking agents are ready to help you at any time according to Bangladesh Standard Time (BST, UTC+6). The service remains available on Eid, Puja, and all other public holidays.

First, collect the Transaction ID (TrxID) from the bKash app. Then share that ID with an agent in 98fb's live chat. The agent will verify it in real time and update your balance. This is usually resolved within a few minutes.

Withdrawals are generally completed within 15 minutes to 2 hours. If it takes longer than 2 hours, contact us on live chat with your withdrawal request ID or amount and payment method. Our payment team will investigate and resolve it immediately.

The 98fb welcome bonus is 100% of your first deposit, up to ৳8,000. The wagering requirement for this bonus is 10 times (10x). That means you need to place bets equal to the bonus amount multiplied by 10. For more details, ask on our live chat or visit the Terms and Conditions page.

On the login page, click the "Forgot password?" option and enter your registered email — you will receive recovery instructions. If you do not have access to that email, write to [email protected] with your username and account details. Your account will be recovered after identity verification.

Yes, VIP members receive additional benefits. The weekly cashback rate increases as you move up from Bronze to Gold. Gold-tier members receive a maximum weekly cashback of 0.8%. Contact our live chat for full details on VIP benefits.

Our email support team ([email protected]) monitors incoming mail regularly and tries to respond as quickly as possible. For urgent matters, live chat is the best option — you get an instant connection there.

The minimum deposit at 98fb is ৳500, and the minimum withdrawal is also ৳500. This applies equally to bKash, Nagad, Rocket, and Upay. Transactions below this amount are not possible. Contact our support team for more information.

Get Help at 98fb Right Now

Our Bengali-speaking support team is always ready to answer any question you have — log in and start a live chat.

Log In and Start Chat