Responsible Betting Policy

Play responsibly,
enjoy safely — the 98fb commitment

98fb believes that betting is entertainment — not addiction. Your wellbeing is our highest priority. Learn how we keep you safe.

21+ For those aged 21 and above only

What is responsible gaming and why does it matter?

Betting and online gaming can be an enjoyable experience, but only when done consciously and within boundaries.

Responsible gaming at 98fb means playing within your means, treating gaming as a source of fun, and not placing repeated bets to chase losses. We want every player on our platform to enjoy gaming in a healthy, aware and safe way.

Millions of people in Bangladesh enjoy cricket betting, slots and casino games. But when entertainment turns into dependence, family life, financial stability and mental health can all suffer. That is why 98fb provides every player with the necessary protection tools and support.

We believe that building a safe platform is not just our responsibility — it is a core part of who we are. That is why our responsible gaming policy is specific and easy to access.

Our core commitment

Player protection is 98fb's highest priority. We ensure SSL encryption, fair play and transparent rules.

The 21+ age limit is strictly enforced

Our platform is for those aged 21 and above only. Access by minors is completely prohibited.

24/7 Bengali support

For any issue, our live chat team is with you around the clock — in Bengali.

Protection tools and features

We provide all of these safeguards to ensure responsible gaming at 98fb.

Set a deposit limit

You can set your own daily, weekly or monthly deposit cap. Once the limit is in place, you will not be able to deposit beyond that amount — this protects you from overspending.

Time-out feature

If you feel you need a short break, use the time-out feature. You can temporarily suspend your account for anywhere from 24 hours to 6 weeks.

Self-exclusion

If you need a longer break, choose the self-exclusion option. It is possible to close your account from 6 months up to permanently. Contact our support team and we will take action immediately.

Betting history review

You can view your complete betting history and transaction records at any time. Review your own habits and make informed decisions.

Contact the support team

If you feel that gaming is having a negative impact on your life, let our 24/7 live chat team know. We will assist you in complete confidence.

Realistic expectations

Remember — betting is entertainment, not a source of income. 98fb always provides odds honestly and transparently. The possibility of losing is always there and that is normal.

Keep yourself protected — step by step

These four tools will keep your gaming experience safe and in control.

01

Set a budget

Decide in advance how much you will spend on entertainment each month. Never go beyond that limit. The deposit limit feature does this automatically for you.

02

Set a time limit

Decide how long you will play each day. Playing for long stretches at a stretch reduces your judgment. Take regular breaks and use the time-out feature when needed.

03

Accept losses

Do not place more bets to try to win back lost money — that is the biggest mistake. Every bet is independent. Gaming should never be a way to pay off debt.

04

Ask for help when needed

If you feel gaming is no longer in your control, let our support team know immediately. Use self-exclusion and seek professional help.

Warning signs of problematic gaming

If you or someone you know experiences any of the signs below, please seek help. These are clear indicators of problematic gaming.

  • Repeatedly placing bets to chase lost money and taking on greater and greater risk.
  • Prioritising gaming over family, friends or work.
  • Taking on debt or dipping into savings to fund gaming.
  • Feeling restless or mentally uncomfortable when not playing.
  • Hiding the extent of your gaming from family or friends.
  • Repeatedly trying to stop playing but failing each time.

You are not alone

Problematic gaming is a mental health condition, and seeking help for it is not a sign of weakness — it is an act of courage. 98fb is committed to helping you find the right support.

If you feel that gaming is affecting your life — financially, in your family, or mentally — take action now. Do not wait.

For immediate support

Contact our 24/7 live chat — speak in Bengali, in complete confidence.
Email: [email protected]

Protecting minors

No one under 21 may use 98fb — this is our strict policy.

Access by minors is prohibited

98fb fully follows a 21+ policy in line with Bangladeshi law and international responsible gaming standards. Age is verified at registration.

  • Use parental control software on computers and mobile devices.
  • Keep your account password away from children.
  • Keep your payment card and bKash / Nagad PIN secure.
  • Do not allow any child or teenager to use your account.

Advice for parents

If you suspect a minor is using 98fb, notify our support team immediately.

  • Make sure devices are password protected.
  • Have open conversations with your children about online gaming.
  • Pay close attention to notifications from gaming apps or websites.
  • Contact us if you notice any suspicious activity.

Deposit and withdrawal limits

98fb's financial security policy works to protect you.

Minimum Deposit

৳500

The minimum deposit across every payment method is ৳500 — bKash, Nagad, Rocket, Upay.

Minimum Withdrawal

৳500

The minimum withdrawal across any method is ৳500. Withdrawals are generally completed within 15 minutes to 2 hours.

Fast payment processing

15 minutes – 2 hours

Withdrawals are generally completed within this timeframe. Fast payments help you manage your budget.

Personal limit settings

Set your own deposit limit from Account Settings. Reducing a limit is immediate; a request to increase a limit has a 24-hour waiting period.

Questions and answers about responsible gaming

Find answers to common questions about responsible gaming here.

After logging in to 98fb, go to Account Settings and find the deposit limit option under the "Responsible Gaming" section. You can set a daily, weekly or monthly limit as you prefer. Reducing a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period — this prevents overspending in the heat of the moment.

Self-exclusion means you voluntarily block yourself from your account for a set period of time. You can choose 6 months, 1 year or a permanent exclusion. During this period you will not be able to place bets, make deposits or receive promotions. To request self-exclusion, contact us via live chat or email — we will act promptly.

A time-out is a temporary break — from 24 hours up to 6 weeks. After this period your account is reactivated automatically. Self-exclusion is long-term — 6 months or more — and cannot be cancelled before the set period ends. If gaming is becoming a real problem for you, self-exclusion is the right choice.

Start by speaking with them with empathy rather than judgment. Let them know that help is available. Contact the 98fb support team directly and describe the situation. We will take the necessary steps regarding the account in question. Remember — gaming addiction is a recognised mental health condition and it can be overcome with professional support.

Yes, completely. Your account balance remains secure during a time-out or self-exclusion. Contact our support team at the end of the exclusion period or for a withdrawal. We will arrange to return your funds as quickly as possible — generally within 15 minutes to 2 hours.

98fb verifies age through a national identity card or passport at registration and before the first withdrawal. If any person under 21 registers using false information, their account will be cancelled and any withdrawal will be blocked. We make no compromise on protecting minors.

Play responsibly and enjoy yourself with 98fb

Let betting always be a source of fun. On our safe platform, enjoy cricket, slots or casino — whatever you prefer — with full awareness.

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